FAQ
Get in contact with ErgoCraft
If you are a private customer or an enduser, please search for your closest Ergo dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.
For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Ergocraft showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.
Email: [email protected]
Phone: +45 6915 6060
Opening Hours: Mo-Th 9-17, Fr 9-16
If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form
For questions related to ongoing claim cases, please reach out to our Claims Department:
Email: [email protected]
Phone: +45 6915 6061
Opening Hours: Mo-Th 9-17, Fr 9-16
Products - General questions
Ergocraft provides data sheets for all products in our virtual Ergocraft showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets
You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist
All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation
Delivery Tme & Tracking
The latest information about freight charges, sorted by country, can be found in our price list. The freight will be calculated as a percentage of the total net order value. Please note that there is a minimum freight fee of 10 EUR per order. For deliveries to Norway and Switzerland, a custom handling fee of 10 EUR per order applies. Deliveries to UK include a 50 EUR fee, to cover for handling of customs clearance documentation. Pricelist
In the unfortunate event that your order will be delayed, we do our best to inform you in time. You will receive an alteration notification via email together with the updated estimated ship date on the order confirmation.
